Information We CollectInformation we collect falls into one of two categories: ‘voluntarily provided’ information and ‘automatically collected’ information. ‘Voluntarily provided’ information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions. ‘Automatically collected’ information refers to any information automatically sent by your devices in the course of accessing our products and services.
Log DataWhen you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit. Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Device DataWhen you visit our website or interact with our services, we may automatically collect data about your device, such as: • Device Type • Operating System • Geo-location data Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Collection and Use of InformationWe may collect personal information from you when you do any of the following on our website: • Use a mobile device or web browser to access our content • Contact us via email, social media, or on any similar technologies • When you mention us on social media We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, Our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.
Security of Your Personal InformationWhen we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security. You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring you do not make your personal information publicly available via our platform.
Children’s PrivacyWe do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.
Disclosure of Personal Information to Third PartiesWe may disclose personal information to: • a parent, subsidiary or affiliate of our company • third-party service providers for the purpose of enabling them to provide their services including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators • our employees, contractors, and/or related entities • our existing or potential agents or business partners • credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you • courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights • third parties, including agents or sub-contractors who assist us in providing information, products, services, or direct marketing to you • third parties to collect and process data • an entity that buys, or to which we transfer all or substantially all of our assets and business Third parties we currently use include: • Google Analytics • Google Ads tracking
Business TransfersIf we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
Limits of Our PolicyOur website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Additional Disclosures for Australian Privacy Act Compliance (AU)
International Transfers of Personal InformationWhere the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act.
Contact UsFor any questions or concerns regarding your privacy, you may contact us using the following details: Compliance Officer firstname.lastname@example.org
Our surgeons are supported by a dedicated team of staff who ensure that the process of care is streamlined and effective with minimum stress for the patients.
By investing in our staff, using the latest technology and staying abreast of the latest advancements in orthopaedics, we are able to offer high quality healthcare that is both affordable and available to all.
Our goal is to expand to other regions across Melbourne while ensuring that VicOrtho remains one of the most trusted and well regarded names in orthopaedic treatment.